ECHIPELE DE LUCRU AUTOCOORDONATE O SOLUŢIE MODERNĂ DE ORGANIZARE A UNITĂŢILOR OPERATIVE DIN INDUSTRIA OSPITALITĂŢII

Abstract

The industry of hospitality is one of the most valuable components of the third sector; in this context, already known, the solution of the companies whatever their category classification and type of establishment is to offer services that correspond to the promises made - therefore services that have a cost-price rapport in favor of the client. In the third sector and in hospitality business in particular, the human resources play a significant role in satisfying the clients and in offering a quality service that have been promised by the category of the hotel. The abilities of managers and their collaborators, the approach to utilization and organization of human resources can provide enterprises with important competitive advantages. In order to achieve this aim, the firms can experiment different ways to manage human resources. In this paper we will emphasis aspects of organizing the activity. We will underline the most important elements of an organization restructuring in hospitality industry: creation of auto coordinated working teams and design of horizontal organizational structures witch promote the interaction of employees from several departments.