WHY DO YOUNG PEOPLE PREFER FAST- FOOD RESTAURANTS? AN EXPLORATORY STUDY

Elena Nicoleta UNTARU, Ana ISPAS

Abstract


This study intends to identify the reasons which determine young people to choose fast-food restaurants, as well as the criteria they bear in mind, when they choose such places to eat. There are relatively a few studies in Romania, on this field, which deal with young people’s perceptions about fast-food and the products they offer. This study intends to add new information to the specific literature in this field, where we face a growing number of fast - food restaurants and a huge interest young people shown them. The sample included 13 students from Transilvania University in Brasov. Although the research method is a qualitative one, using the focus- group, the results can be taken into consideration by the public decisional factors in the fast- food field in order to elaborate the proper strategies to attract and keep the young consumers.

Keywords


fast-food; focus-group; motives; young people; restaurant

References


Ariffin, H.F., Bibon, M.F., Raja Abdullah, R. P. S. (2011) Restaurant’s atmospheric elements: what the customer wants? Journal of ASIAN Behavioural Studies, 1(2), pp. 33-44.

Goyal, A., Singh, N.P. (2007) Consumer perception about fast food in India: an exploratory study, British Food Journal, 109(2), pp. 182-195

Kim, S., Chung, J. (2011) Restaurant selection criteria: understanding the roles of restaurant type and customers' sociodemographic characteristics, Poster presented at Graduate Student Research Conference in Hospitality and Tourism. [Peer Reviewed]

Kivela, J., Inbakaran, R., Reece, J. (2000) Consumer research in the restaurant environment. Part 3. Analysis, findings and conclusions, International Journal of Contemporary Hospitality Management, 12(1), pp. 13–30.

Namkung, Y., Jang, S. (2007) Does food quality really matter in restaurant: its impact of customer satisfaction and behavioral intentions? Journal of Hospitality and Tourism Research 31(3), pp. 387–410.

Qin, H., Prybutok, V.R. (2008) Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions, The Quality Management Journal, 15(2), pp. 35-50.

Upadhyay, Y., Singh, S.K., Thomas, G. (2007) Do people differ in their preferences regarding restaurants? – An exploratory study, VISION—The Journal of Business Perspective, 11(2), pp. 7-22.

Voon, B.H. (2012) Role of service environment for restaurants: the youth customers’ perspective, Procedia - Social and Behavioral Sciences, 38, pp. 388 – 395.

Untaru, E.N., Ispas, A., Neacşu, A.N. (2012) Perceptions of restaurant managers about the quality of products and services offered to consumers. Case study: the city of Brasov, Journal of Tourism, no. 13, pp. 5-13.


Full Text: PDF



Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.