ASPECTS REGARDING THE QUALITY OF SERVICES IN A 5 STAR HOTEL

Mariana Eftimie

Abstract


Abstract

Obtaining quality is a difficult issue, especially in the field of services where, besides other factors, the consumer’s behavior also intervenes. Providing a good quality service implies both the ability to have control of the activity at any time and the ability to solve the special problems that may arise.

It is not enough for a company to declare its attachment to the provision of a quality service, to recognize the importance of quality in front of consumers. The quality of services must be outlined, expressed, defined. Hotel Ioana is the first boutique hotel in Sinaia and on the Prahova Valley, which has been classified in the 5 star categor

Keywords


service quality, hotel, costumers, tourists, competition

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