Hide
Show all
Email this article 
THE USE OF THE NEW INFORMATION AND COMMUNICATION TECHNOLOGIES (NICTs) AT THE LEVEL OF BUSINESS IN THE TOURISM INDUSTRY FROM ROMANIA AND THE CEE-EU COUNTRIES
Abstract
All the tourism oriented organizations experience the greater and greater impact of what are known today as the new information and communication technologies (NICT). In this context, we considered appropriate to make a study on the degree of use of the new information technologies in Romania and the CEE-EU countries, countries reunited under this title (CEE), after the proposal of the Organization for Economic Cooperation and Development (OECD), to which we chose to add the EU ending, in order to clarify from the beginning that we refer to the member states of the European Union, from the Central and Eastern Europe. In order to ensure the comparability of the results, we used the data provided by EUROSTAT, through the European Commission reports on the NICT use at the level of business from the tourism industry from Romania and the other countries in the region. The analysis results show that Romania and Bulgaria are the countries with the biggest deficiencies regarding the implementation of the new information and communication technologies at the level of the tourist accommodation establishments and food services.
Keywords
References
Bastida, U., Huan, T. C. (2014) Performance evaluation of tourism websites' information quality of four global destination brands: Beijing, Hong Kong, Shanghai, and Taipei. Journal of Business Research, 67(2), pp. 167-170.
Bloom, N., Garicano, L., Sadun, R., Van Reenen, J. (2014) The distinct effects of information technology and communication technology on firm organization. Management Science, 60(12), pp. 2859-2885.
Chung, N., Lee, H., Lee, S. J., Koo, C. (2015) The influence of tourism website on tourists' behavior to determine destination selection: A case study of creative economy in Korea. Technological Forecasting and Social Change, 96, pp. 130-143.
Costea, M., Hapenciuc, C.V., Arionesei, G. (2016) Romania versus Bulgaria: A short analysis of the competitiveness of seaside tourism. CBU International Conference Proceedings, Vol. 4.
Ip, C., Law, R., Lee, H. A. (2011) A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009. International Journal of Tourism Research, 13(3), pp. 234-265.
Kiráľová, A., Pavlíčeka, A. (2015) Development of social media strategies in tourism destination. Procedia-Social and Behavioral Sciences, 175, pp. 358-366.
Koo, C., Gretzel, U., Hunter, W. C., Chung, N. (2015) The role of IT in tourism. Asia Pacific Journal of Information Systems. 25(1), pp. 99–104.
Law, R., Qi, S., Buhalis, D. (2010) Progress in tourism management: A review of website evaluation in tourism research. Tourism management, 31(3), pp. 297-313.
Law, R., Buhalis, D., Cobanoglu, C. (2014) Progress on information and communication technologies in hospitality and tourism. International Journal of Contemporary Hospitality Management, 26(5), pp. 727–750.
Mariani, M. M., Di Felice, M., Mura, M. (2016) Facebook as a destination marketing tool: Evidence from Italian regional Destination Management Organizations. Tourism Management, 54, pp. 321-343.
Marston, S., Li, Z., Bandyopadhyay, S., Zhang, J., Ghalsasi, A. (2011) Cloud computing—The business perspective. Decision support systems, 51(1), pp. 176-189.
Mell, P., Grance, T. (2009) The NIST definition of cloud computing. National Institute of Standards and Technology, 53(6), p. 50.
Morrison, A. M., Taylor, J. S., Douglas, A. (2005) Website evaluation in tourism and hospitality: the art is not yet stated. Journal of Travel & Tourism Marketing, 17(2-3), pp. 233-251.
Orzan, G., Orzan, M. (2004) CyberMarketing. Editura Uranus, Bucureşti, p. 78
Park, J. H., Lee, C., Yoo, C., Nam, Y. (2016) An analysis of the utilization of facebook by local korean governments for tourism development and the network of smart tourism ecosystem. International Journal of Information Management, 36(6), pp. 1320-1327.
Plaza, B. (2011) Google Analytics for measuring website performance. Tourism Management, 32(3), pp. 477-481.
Pradhan, S. (2013) Internet Marketing in Tourism: The quality of Helsinki City Tourism Bureau’s website from tourism perspective, available at https://www.theseus.fi/bitstream/handle/10024/60375/Thesis_Saroj.Pradhan.pdf.
Rodríguez-Molina, M. A., Frías-Jamilena, D. M., Castañeda-García, J. A. (2015) The contribution of website design to the generation of tourist destination image: The moderating effect of involvement. Tourism Management, 47, pp. 303-317.
Scott, M. (2013) The role of information and communications technology in supporting sustainable tourism : in-trip tourists perspectives. Queen Margaret University, available at http://etheses.qmu.ac.uk/1615/1/1615.pdf, p. 1.
Stankov, U., Lazic, L., Dragicevic, V. (2010) The extent of use of basic Facebook user-generated content by the national tourism organizations in Europe. European Journal of Tourism Research, 3(2), p. 105.
Sun, S., Sun, S., Fong, D. K. C., Fong, D. K. C., Law, R., Law, R., ... & He, S. (2017) An updated comprehensive review of website evaluation studies in hospitality and tourism. International Journal of Contemporary Hospitality Management, 29(1), pp.355-373.
Zeng, B., Gerritsen, R. (2014) What do we know about social media in tourism? A review. Tourism Management Perspectives, 10, pp. 27-36.
Zouganeli, S., Trihas, N., Antonaki, M. (2011) Social media and tourism: the use of Facebook by the European national tourism organizations. Tourism Today, 11, pp. 110-121.
https://en.oxforddictionaries.com/definition/information_technology.
http://ec.europa.eu/eurostat/statistics-explained/index.php/Statistics_on_ICT_use_in_tourism.
https://ec.europa.eu/digital-single-market/en/digital-scoreboard.
http://searchcio.techtarget.com/definition/ICT-information-and-communications-technology-or-technologies.
This work is licensed under a Creative Commons Attribution 3.0 License.