Manuela GOGONEA, Marian Zaharia


The importance of job satisfaction in the results recorded in any organization producing goods or services has been highlighted and analyzed since the mid-twentieth century, being today universally accepted, even by authoritarian manegers. Taking this into account, the study undertaken not about theoretical aspect, but provides a way to identify and study the factors that have an impact on job satisfaction in hotels, based on econometric methods. It is an approach that allows, as based on identification of quantitative relations, to be able to draw quality conclusions, applicable in organisational management. The paper analyzes, based on an empirical research based on questionnaires completed in a number of independent hotel units, aspects of the head-subordinate relationship, and of the attitude towards work. Of these the paper comes down to two issues. A first objective was to identify factors that contribute to increased employee satisfaction as members of the organization. The second objective was to identify derivatives of factors that contribute to the formation and characterization of the main factors considered.


hospitality industry, hotel, management, employee satisfaction, econometric model.


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