1.
BAN OI, MESTER IT. USING KANO TWO DIMENSIONAL SERVICE QUALITY CLASSIFICATION AND CHARACTERISTIC ANALYSIS FROM THE PERSPECTIVE OF HOTELS’ CLIENTS OF ORADEA. RDT [Internet]. 2014 Dec. 31 [cited 2025 Oct. 7];(18):30-6. Available from: https://revistadeturism.ro/index.php/rdt/article/view/484