BAKER, David McArthur; UNNI, Ramaprasad; GALIB, Mohammad. Relationship Between Airline Service Performance and Customer Complaints for Legacy Network Carriers and Low-Cost Carriers in the USA. Revista de turism - studii și cercetări în turism, [S. l.], n. 37, 2024. DOI: 10.4316/rdt.37.36. Disponível em: https://revistadeturism.ro/index.php/rdt/article/view/36. Acesso em: 9 oct. 2025.